Redundancy process, your rights and entitlements

When you’re facing redundancy, you may feel overwhelmed and like your future is out of your control - PACE are here for you.

There's a range of expert support available to help you understand the redundancy process and how to take control of your circumstances. A good place to begin is to look at your rights and entitlements at each stage, so we've identified these organisations to help you.


The Advisory, Conciliation and Arbitration Service (ACAS) offer confidential advice and guidance to employers, employees and their representatives on all aspects of employment rights and relations - including pay, redundancy handling and unfair dismissal.


The Insolvency Service

If your employer has become insolvent, the Insolvency Service can give you advice on: how much redundancy pay you can claim; when a redundancy payment is due; how much you can claim in terms of unpaid wages; what debts you can claim support for; and how the Redundancy Payments Office can help you.



You may be able to claim back some of the income tax you've paid. This could be because you've retired, returned to study or become unemployed.

You should also notify the Tax Credit Office within one month of stopping or starting employment as this may affect your tax claim.

Visit: or call 0300 200 3300

Tax Credit Office: 0345 300 3900

The Scottish Trades Union Congress (STUC)

If you are a trade union member, you can rely on your union to advise and represent you on a range of issues, including coping with redundancy.

They aim to:

  • ensure maximum amount of information is made available to you
  • secure appropriate alternative employment and training opportunities
  • protect your rights, ensuring fair selection procedures.

If you are not a trade union member, but would like advice about your trade union rights, or wish to join, visit or call 0141 377 8100

Money and Pensions service

The Money and Pensions Service brings together the Money Advice Service, the Pensions Advisory Service and Pension Wise to provide information to help you made the most of your money and pensions.

The website puts easy-to-access information in one place to support you in making the right financial decisions for yourself.

The Money Advice Service provides money guides, tools and calculators to help you improve all aspects of your finances. Call 0800 138 7777

The Pensions Advisory Service provides free and impartial pensions guidance on both personal and workplace pensions for everyone. Call 0800 011 3797

Pension Wise offers pension guidance to over 50s who have either a personal or workplace pension. Call 0800 138 3944 or visit